Pet Care Privacy Policy at Happy Pets Chester

Last updated: 29 July 2026

At Happy Pets Chester, we respect your privacy and are committed to protecting your personal information.

What information we collect

We may collect your name, contact details, booking information, payment details, and information about your pet, including their care requirements, medical needs and emergency contact details. If we care for your pet in your home, we may also hold access information such as key details or alarm instructions.

How we use your information

We use your information to:

• Respond to enquiries and arrange bookings.
• Provide safe and appropriate care for your pet.
• Contact you during your booking, including sending updates and photos where agreed.
• Process payments and keep business records.
• Meet our legal and regulatory obligations.

We will never sell your personal information.

Who we share it with

We only share your information where necessary, for example with your vet in an emergency, our payment providers, website or email providers, or where required by law.

How we keep your information

We take reasonable steps to keep your personal information secure and only keep it for as long as necessary to provide our services and meet our legal obligations. Information that is no longer needed is securely deleted or destroyed.

Your rights

You have the right to request a copy of the personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, object to certain uses of your information, or withdraw consent where we rely on it.

If you have any questions about how we use your information, please contact us.

Happy Pets Chester
Morag
📞 0797 562 4085
morag@happypetschester.co.uk

If you’re unhappy with how we’ve handled your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.